Legacy SpoolRoute refund and delivery policy

Digital delivery

Stripe provided the payment receipt after checkout. Knisley Digital opened the purchase fulfillment page and License Center access for the purchase email address. Authenticated downloads and license services remain available to eligible existing customers.

Delivery includes the signed Windows installer, license file, browser SDK, developer guide, and integration materials listed on the purchase page at that time. If a Knisley Digital service problem prevents delivery after payment and website verification, contact support for correction or a full refund.

14-day compatibility guarantee

You may request a full refund when SpoolRoute cannot be made to work materially as described with a supported Windows computer, a public HTTPS web app that you can integrate, and printers installed and working through Windows.

Submit the request within 14 calendar days after payment, or within 14 calendar days after the license is issued if website verification or a Knisley Digital delivery delay makes issuance occur later. Give support enough information to understand the problem and a reasonable opportunity to troubleshoot it.

What the guarantee does not cover

The compatibility guarantee does not cover:

• macOS, Linux, mobile-only, or other unsupported systems;
• remote cloud printing when no supported Windows computer is running SpoolRoute near the printer;
• a web app that cannot add the supplied browser integration;
• printer, driver, network, security-policy, or web-app problems unrelated to a SpoolRoute defect;
• loss of access caused by sharing credentials, circumventing controls, or violating the license terms; or
• a change of preference after the documented product works in the supported environment.

A free website change is available through the License Center, so a normal move to another HTTPS website address does not require a new purchase or refund.

How to request a refund

Email Support@knisley3dsolutions.com from the purchase email address. Include the purchase or license ID, the licensed website address, the Windows version, the relevant printer or driver details, and a concise description of what failed.

Duplicate charges and payment errors should be reported promptly. Refunds required by applicable law will be provided regardless of the limits stated in this voluntary compatibility guarantee.

Approved refunds

Knisley 3D Solutions LLCsubmits an approved refund to the original payment method through Stripe. Bank and card-network processing times vary and are outside Knisley Digital's control.

A refund terminates the SpoolRoute license. License Center changes and authenticated downloads are disabled, and the purchaser must stop using the software and delete copies under the purchaser's control.

Related terms

The SpoolRoute license terms govern permitted use, updates, termination, and other purchase conditions. The privacy policy explains how purchase and support information is handled.